Terms & Conditions

By accessing or using MRM Healthcare's website, tools, portals, and professional services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations governing healthcare billing and revenue cycle management. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

MRM Healthcare provides comprehensive revenue cycle management (RCM), medical billing, medical coding, credentialing, claims audit, denial management, and accounts receivable reconciliation services to licensed healthcare providers, practices, and medical facilities. All services are governed by executed service agreements, statements of work, and applicable Business Associate Agreements (BAAs).

Users of MRM Healthcare's services and platforms must provide accurate, complete, and timely information when submitting claims, patient data, or any documentation required for billing and credentialing processes. You agree not to misuse our platform, submit fraudulent or misleading claims, or engage in any activity that violates applicable healthcare regulations including HIPAA, the False Claims Act, Anti-Kickback Statute, or state-specific billing regulations.

MRM Healthcare operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. We maintain strict administrative, physical, and technical safeguards to preserve the confidentiality, integrity, and availability of all Protected Health Information (PHI) and electronic health records.

All client data, patient information, financial records, operational metrics, and proprietary business information shared with MRM Healthcare will be treated as strictly confidential. We implement comprehensive administrative, physical, and technical safeguards - including role-based access controls, encrypted storage, audit logging, and secure facility protocols - to protect the integrity and confidentiality of all information.

Fees for MRM Healthcare's services are calculated and invoiced according to the fee structure specified in your executed client service agreement. Invoices are payable upon receipt or within the agreed Net payment window. Late payments may result in interest charges, suspension of services, or collection actions as outlined in your service contract.

All proprietary software, workflow tools, portal interfaces, billing methodologies, content, algorithms, and documentation developed or provided by MRM Healthcare remain the exclusive intellectual property of MRM Healthcare. Clients receive a limited, revocable, non-exclusive license to use the tools solely for their internal practice operations during the active contract term.

To the fullest extent permitted by law, MRM Healthcare shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use our services or platforms. While we adhere to rigorous industry standards and coding guidelines, final clinical and documentation responsibility remains with the treating healthcare provider.

Each party agrees to indemnify, defend, and hold harmless the other party, its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, and expenses (including reasonable attorney fees) arising from gross negligence, willful misconduct, or material breach of these terms or executed agreements.

Either party may terminate services in accordance with the termination provisions outlined in their executed client agreement. Upon termination, MRM Healthcare will provide a structured transition of accounts receivable, pending claims data, and client records in a compliant and secure manner, subject to payment of all outstanding service fees.

These Terms & Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these terms shall be instituted exclusively in the federal or state courts located in Texas.